Deck & Keel

We had a fantastic one-week stay and really enjoyed our experience at **Deck & Keel**.

We stayed in **room 1012**, and everything was excellent. The service was always friendly, professional, and attentive.

A very special thank you to **Sunita Dahal, the supervisor**, who was absolutely wonderful and always made sure everything was perfect. We would also like to mention **Bandana and Kala**, our waiters, who were both amazing, kind, and always smiling. They truly made us feel welcome throughout our stay.

The whole team at Deck & Keel deserves a big thank you. Their excellent service and friendly attitude made our holiday even more enjoyable

We have just finished a wonderful stay at AX Odycy, and I wanted to particularly recognise the Food and Beverage Manager/Head Chef Rodney, Head Chef Frederick, and the entire culinary team.

Before travelling, I contacted the hotel because I have severe allergies to dairy, eggs, tree nuts and sesame. Rodney responded promptly, explained the hotel’s procedures honestly, and reassured me that the chefs would prepare separate meals for me.

From the moment we arrived, the team exceeded every expectation. At every breakfast and dinner, the Head Chef and his colleagues took the time to speak with me, discuss safe options and prepare fresh meals separately. They made sure I always had plenty of choice, and nothing was ever too much trouble. They even prepared delicious desserts so I never felt like I was missing out.

Throughout our stay I enjoyed beautifully cooked pancakes with fresh fruit, cooked breakfasts, fresh salmon, roast chicken, desserts and many other meals that were prepared especially for me. Everything was beautifully presented, delicious and, most importantly, prepared with genuine care and attention to my allergies.

As someone living with life-threatening food allergies, travelling can be incredibly stressful. Rodney, Frederick and the entire team made me feel safe, listened to and genuinely cared for. Their professionalism, kindness and willingness to go above and beyond allowed me to relax and enjoy my holiday without constantly worrying about my next meal.

I also appreciated the honesty before we arrived. Rather than making unrealistic guarantees, the hotel clearly explained their procedures and then consistently delivered on them throughout our stay.

Thank you to Rodney, Head Chef Frederick, all of the chefs and the restaurant staff for making my holiday so memorable. I would not hesitate to recommend AX Odycy to anyone, especially those travelling with food allergies.

We had a wonderful experience at Deck and Keel Buffet. The food was fresh, tasty, and well presented, with a great variety to choose from. What made our visit even better was the excellent service. Assistant Manager Bhawani, Supervisor Jit, and the whole team were very welcoming, attentive, and professional throughout our meal. They made sure everything was comfortable and enjoyable for us. Thank you to the entire team for such warm hospitality. Highly recommended!

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Ok. First of all, the food was absolutely incredible — truly exquisite, with many different options and excellent quality. Every meal was delicious, and the Sunday lunch was especially outstanding. Congratulations to the chefs and kitchen team. The food is AMAZING!

Unfortunately, we also experienced some negative aspects in the restaurant service that should be improved.

Several times we were told that we could not go to the upstairs restaurant and were asked to eat downstairs instead, even when there were clearly free tables upstairs. We explained more than once that we were happy to wait because we preferred the upstairs area.

The hostess — a short woman with glasses — was often very serious and would physically stand in the middle of the stairs as if to block access, saying “no passing.” The way this was handled felt quite abrupt and uncomfortable, especially considering we were all-inclusive guests. The overall feeling was not welcoming.

We also did not feel comfortable with the service provided by Pravin Thapa. He frequently used his mobile phone during service and even made phone calls while working. We stayed at the hotel for 7 days, so we observed this behavior several times. He often seemed distracted and not fully focused on his work.

On a couple of occasions, glasses and plates were dropped near us — once even soaking our feet — which appeared to happen because he was not paying proper attention. The situation was not handled professionally, as there was no apology and the area was not cleaned immediately.

Despite this, he repeatedly insisted that we mention his name in reviews, which honestly felt inappropriate considering the level of service provided.

Another waiter, Roshan Timilsina, also made us feel slightly uncomfortable at times by trying to engage in conversations while we were eating and similarly asking us to mention his name in reviews. We also noticed him doing the same with other nearby tables.

In contrast, Mohamed Sana provided exceptional service throughout our stay. He was kind, patient, attentive, professional, and always made us feel welcome. We personally asked for his name because his service genuinely stood out. He never once asked for recognition, and in our opinion that says a lot. When someone truly provides excellent service, guests naturally want to praise them themselves.

Overall, the food experience was amazing and the restaurant has great potential thanks to the excellent cuisine and some truly outstanding staff members.

Today we spoke to one of the restaurant managers at the hotel to let them know that the employee Mohamed Sana is wonderful: patient, kind, and very professional. It is truly a pleasure to see the quality of staff they have at this hotel.

We would also like to highlight Titan Nath, who cleans our room on the 7th floor. They are absolutely fantastic.

The staff are truly wonderful overall.

The food was 10/10, and we would also like to congratulate the chefs. Sunday lunch was incredible.

A truly excellent experience — thank you to the whole team!